PAYMENT METHODS AND DELIVERY
You can pay securely, quickly and easily with us. Via our financial service providers PayPal and Concardis you may opt for the payment methods credit card (Visa, Mastercard) or direct debit in our online shop. We reserve the right to exclude other payment methods. The terms and conditions of the respective financial service provider also apply to the selected payment method.
To be able to pay via PayPal you will need a free account with PayPal. PayPal offers various payment options and insures orders up to €500. If you want to pay your order via PayPal, you will be forwarded to PayPal and asked to log in your account or register yourself. Now just select the desired payment method (PayPal balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from PayPal and ship your goods as soon as possible.
Feel free to pay with your credit card in our online shop. Our payment provider Concardis makes the payment process convenient and safe directly in the check-out process. Only after your order is completed we will charge your credit card.
Feel free to pay by direct debit in our online shop. Our payment provider Concardis makes the payment process convenient and safe directly in the check-out process. Only after your order is completed we will charge your bank account.
Our shipping is handled safely and quickly by our partner DHL. Each order will be processed on weekdays within 24 hours and is often picked up and shipped on the same day directly by DHL. DHL delivers parcels within 2-3 working days within Germany, 5-7 working days within the European Union. Please note that delivery will not occur on Sundays and public holidays.
SHIPPING COSTS WITHIN GERMANY
For private customers:
Orders with shipment to Germany will be charged €4,95.
Above an order value of €12 the shipping costs are without any charge.
Up to and including an order value of €150: €4,95 + VAT
From an order value of €150: shipping costs without any charge
SHIPPING COSTS TO AUSTRIA AND FRANCE
Orders with shipment to Austria or France will be charged €7,95.
Shipping to Austria is free over an order value of €49
SHIPPING COSTS TO EU MEMBER STATES
(1) For private customers
Shipment for all orders will be charged €12,95 incl. VAT
(2) For retail/B2B
Up to and including an order value of €150: €24,95 + VAT From an order value of €150: Transport costs on request
Please note that we do not ship to the following French oversea departments and territories: Clipperton Island, French Guiana, French Polynesia, Guadeloupe, La Réunion, Martinique, Mayotte, New Caledonia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna.
Pumpkin Organics GmbH shall not be liable for any applicable customs fees. Customs fees are payable by the recipient in all cases and for all customer groups.
If you have further questions, please contact us at firstname.lastname@example.org